HUMANS ANSWER HERE
Contact
Questions, order help, and excellent cat stories are all welcome.
Last updated September 7, 2026
Email support
We aim to reply within 2 business days. For order help, include the order number and the email used at checkout. Do not email payment-card numbers.
Send a message
Use this form for order help, shipping or return questions, product questions, and non-urgent safety concerns.
Do not submit passwords, payment-card numbers, or sensitive health information. We use your information only as described in our Privacy Policy.
Returns and mail
Nip-N-Go operates from Waukegan, Illinois and does not have a public walk-in storefront. Contact us before mailing a return; an authorized mailing address is provided privately when needed.
Product safety
If a product appears damaged, stop using it and include clear photos in your message. For urgent concerns about a cat’s health, contact a veterinarian rather than waiting for store support.